Refund Policy

Refund Policy – NoyaShop

At NoyaShop, we are committed to ensuring a safe and confident shopping experience. If something goes wrong with your order, our refund process is designed to be simple, transparent, and hassle-free.

💡 When Are You Eligible for a Refund?

You may request a refund under the following conditions:

You received a damaged, defective, or incorrect product
The product is out of stock after successful payment
A return request has been approved under our Happy Return Policy
📞 How to Request a Refund

Requesting a refund is easy. Simply contact us through:

WhatsApp
Facebook Messenger
Live Chat
Phone Call

Provide your Order ID and a brief explanation of the issue. Our support team will verify your request and begin the process promptly.

💳 Refund Methods

Refunds are issued through your original payment method whenever possible:

bKash
Nagad
Visa / MasterCard

For Cash on Delivery (COD) orders, refunds are processed via mobile banking (bKash/Nagad).

⏱️ Refund Processing Time

Once your refund is approved:

Mobile Banking: 1–3 working days
Card Payments: 7–15 working days (depending on bank processing time)
⚖️ Partial Refunds

If only part of your order is eligible for refund, we will process a refund for the specific item(s) only.

🚫 No Hidden Deductions

We believe in full transparency. You will receive your eligible refund amount in full, unless there is evidence of customer-caused damage or missing items.

💙 We’re Always Here to Help

Our support team is available to guide you through every step of the refund process, ensuring a smooth and stress-free experience.

At NoyaShop, your trust and satisfaction are our priority.

NoyaShop — Fair Refunds, Trusted Experience.