FAQ

Frequently Asked Questions (FAQ) – NoyaShop

Here are answers to some of the most common questions about shopping with NoyaShop. If you need further assistance, our support team is always ready to help.

🛒 How can I place an order?

You can place your order easily through multiple channels:

Website
WhatsApp
Facebook Messenger
Phone Call
Live Chat

Choose whichever method is most convenient for you.

📦 How do I track my order?

You can track your order by:

Visiting our Order Tracking page and entering your Order ID and phone number
Or contacting us via WhatsApp, Facebook, or Live Chat for instant updates
💳 What payment methods do you accept?

We offer flexible and secure payment options:

Visa / MasterCard
bKash
Nagad
Cash on Delivery (COD)
Partial Payment (on selected products)
Pre-payment (required for pre-order items)
🚚 What are the delivery charges?
Inside Dhaka & Chattogram: 70 BDT
Outside Dhaka: 130 BDT
Express Delivery (Dhaka Only): 100 BDT
⏱️ How long does delivery take?
Inside Dhaka: 24–72 hours
Outside Dhaka: 3–4 working days
Express Delivery: Same day / priority delivery within Dhaka

Delivery time may vary depending on location and product availability.

⚡ Do you offer express delivery?

Yes, express delivery is available within Dhaka city for faster order fulfillment.

✏️ Can I change or cancel my order?

Yes, you can request changes or cancellation before your order is dispatched by contacting our support team.

📦 What if I receive a damaged or wrong product?

If you receive any damaged or incorrect product, please contact us immediately via:

Phone
WhatsApp
Facebook Messenger
Live Chat

We will arrange a replacement or solution as quickly as possible.

🔄 Do you offer returns or refunds?

Yes, eligible products can be returned or refunded based on our Return & Refund Policy. Please contact support for assistance.

📞 How can I contact customer support?

You can reach us anytime through:

Phone Call
WhatsApp
Facebook Messenger
Website Live Chat

Our support team is available to assist you promptly.

NoyaShop — Clear Answers. Smooth Shopping. Trusted Support.